BODEGAS AMÉZOLA DE LA MORA, S.L.
These General Terms and Conditions of Sale and Booking govern the purchase of products and the booking of experiences and services offered through the website www.bodegasamezola.com, owned and operated by:
Bodegas Amézola de la Mora, S.L.
For any enquiries, incidents or complaints relating to a purchase or booking, customers may contact the winery using the details provided above.
These Terms and Conditions govern the purchase of wines and other products sold by Bodegas Amézola de la Mora, S.L., as well as the booking of winery tours, tastings, wine tourism experiences and other services offered through its online store.
Placing an order or making a booking constitutes acceptance of these Terms and Conditions, which will be available for review before the purchase or booking is completed.
Bodegas Amézola reserves the right to amend these Terms and Conditions whenever necessary. The terms in force at the time an order is placed shall apply to that purchase.
To purchase alcoholic beverages through our online store, customers must be at least 18 years of age and comply with the applicable laws in the country or place of delivery.
By placing an order for alcoholic beverages, the purchaser confirms that they meet these requirements.
Bodegas Amézola may request proof of age whenever necessary and reserves the right to refuse the sale or delivery of alcoholic beverages to minors.
Products and services available for purchase are displayed on our website together with their descriptions, characteristics and prices.
All prices displayed to consumers include the applicable Value Added Tax (VAT), unless expressly stated otherwise.
Any applicable shipping costs will be communicated before the customer confirms and pays for their order.
Bodegas Amézola may update product prices and availability. However, orders already confirmed will retain the price accepted at the time of purchase.
If a product becomes unavailable or an unforeseen circumstance prevents an order from being fulfilled, the winery will contact the customer to offer an alternative or a refund of the amounts paid.
For orders delivered to mainland Spain:
For deliveries to the Balearic Islands, Canary Islands, Ceuta, Melilla or international destinations, customers must enquire in advance about service availability, shipping costs and delivery times.
For further information, please contact us on +34 941 45 45 32 or at info@bodegasamezola.es.
No additional charges will be applied unless they have been communicated to the customer before the purchase is completed.
Orders are prepared and dispatched from our facilities in Torremontalbo, La Rioja, Spain.
The maximum estimated delivery time for standard orders to mainland Spain is 72 working hours, unless a different delivery period is indicated during checkout or expressly communicated to the customer.
Deliveries are carried out by specialist courier companies, such as NACEX or other logistics providers.
To facilitate delivery, customers must provide a complete and accurate delivery address and a contact telephone number.
If an incident occurs during shipping, customers may contact the winery for assistance.
In the event of delays or delivery issues attributable to the carrier, Bodegas Amézola will handle the relevant claims while respecting the consumer’s statutory rights.
Purchases made through our online store may be paid for using the payment methods available at checkout, which may include:
The availability of each payment method will be displayed before the order is confirmed.
Electronic payments are processed through the relevant payment service providers in accordance with their security measures.
In accordance with applicable consumer protection legislation, customers who qualify as consumers generally have 14 calendar days from receipt of the goods to withdraw from a distance purchase without providing any reason.
To exercise this right, customers must clearly communicate their decision to:
Bodegas Amézola de la Mora, S.L.
Email: info@bodegasamezola.es
Telephone: +34 941 45 45 32
Customers may use any unequivocal statement expressing their decision to withdraw, preferably indicating the order number and the products concerned.
Once withdrawal has been communicated, the products must be returned within a maximum of 14 calendar days from the date of that communication.
Products must be appropriately packaged and protected to prevent damage during transport.
Customers shall be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Return shipping costs: in cases of voluntary withdrawal, the direct cost of returning the products shall be borne by the customer, provided they have been informed of this obligation in advance. This provision does not apply to returns involving defective, damaged or non-conforming products.
Bodegas Amézola will reimburse the amounts legally due, including standard delivery charges where applicable, within a maximum of 14 calendar days from the date on which it is informed of the customer’s decision to withdraw.
Refunds will be made using the same payment method used for the original purchase, unless expressly agreed otherwise.
The winery may withhold reimbursement until it has received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first.
The right of withdrawal shall not apply in circumstances expressly excluded by applicable law.
These exceptions include goods made to the consumer’s specifications or clearly personalised products, such as wine bottles featuring labels specifically designed for an individual customer, provided the legal requirements for this exception are met.
Simply selecting a standard product from the catalogue does not, in itself, make that product a personalised item.
Any applicable exceptions will be communicated to the customer before the purchase is confirmed.
At Bodegas Amézola, we take particular care in preparing, packaging and transporting our wines.
If an order arrives damaged, contains a defective product or does not correspond to the items purchased, customers should contact us using the following details:
We recommend reporting any shipping-related damage as soon as possible and, where available, providing photographs of the packaging and the affected products to help us resolve the issue promptly.
This recommendation does not restrict the consumer’s statutory rights or impose a maximum 48-hour period for submitting a claim.
Where legally applicable, Bodegas Amézola will arrange, at no cost to the consumer, for the replacement of the product, an appropriate price reduction or the corresponding refund, in accordance with current legislation.
Statutory rights relating to goods that do not conform to the contract are separate from the right of withdrawal and remain valid for the periods established by applicable law.
Winery tours, tastings and experiences offered by Bodegas Amézola are subject to availability and to the specific conditions indicated at the time of booking.
Activities may be conducted in Spanish, English or French, depending on availability and the conditions of the experience booked.
Customers are advised to arrive at the winery on time. A grace period of 15 minutes from the scheduled start time will be allowed.
After this period, participants may be unable to join the activity for organisational reasons.
Bodegas Amézola may verify participants’ ages where different rates apply to adults and children.
If the rate booked does not correspond to the participants’ actual circumstances, the customer will be informed of any applicable price difference.
For wine tourism experiences booked for a specific date or period, the following commercial cancellation conditions shall apply, without prejudice to any statutory rights:
Cancellations:
Changes of Date:
Changes may be requested up to 48 hours before the activity, subject to availability.
The first date change will be free of charge.
From the second change onwards, an administration fee of €6 per person will apply, provided this charge was communicated to the customer in advance.
These conditions apply to voluntary cancellations requested by the customer and do not restrict any rights that may arise if the winery cancels the activity or fails to fulfil its contractual obligations.
Leisure activities booked for a specific date or period may fall within the statutory exceptions to the 14-day right of withdrawal.
Gift vouchers for experiences at Bodegas Amézola shall be subject to the specific conditions communicated at the time of purchase.
Before confirming the purchase, customers will be informed of the voucher’s validity period, redemption procedure, availability, any applicable restrictions and cancellation conditions.
Where a voucher is sold without a fixed date for the experience, the applicable withdrawal and cancellation rules shall be determined according to the nature of the service and the relevant legislation.
Exceptions applicable to activities booked for a specific date shall not automatically be extended to vouchers without a fixed date.
In exceptional circumstances that prevent an activity from taking place under the agreed conditions, Bodegas Amézola will contact the customer as soon as reasonably possible.
An alternative date will be offered or, where applicable, a refund of the amounts paid.
In all cases, the consumer’s statutory rights will be respected.
Personal data provided during the purchasing or booking process will be processed by Bodegas Amézola de la Mora, S.L. for the purposes of managing orders, providing contracted services, responding to enquiries and complying with applicable legal obligations.
Personal data will be processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679), Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights, and any other applicable legislation.
Customers can find detailed information about the purposes and legal bases of processing, data recipients, retention periods and the exercise of their rights in the Privacy Policy published on our website.
For enquiries relating to personal data protection, please contact info@bodegasamezola.es.
Our aim is to provide a personal and attentive service and to resolve any issues quickly and satisfactorily.
For enquiries, complaints, return requests or incidents relating to orders and bookings, please contact:
Bodegas Amézola de la Mora, S.L.
Paraje Viña Vieja, s/n
26359 Torremontalbo, La Rioja, Spain
Telephone: +34 941 45 45 32
Email: info@bodegasamezola.es
We will handle complaints and respond within the time limits established by applicable law.
These Terms and Conditions are governed by Spanish law, particularly the legislation applicable to consumer protection, electronic commerce and distance contracts.
Any disputes shall be resolved in accordance with the applicable rules on court jurisdiction, while respecting consumers’ statutory rights in all circumstances.
Last updated: October 2026.
